In my #cmad entry I wrote about Gaming and Society.
I’d go more in to detail about that.
Please note: when I talk about gaming, I mean multiplayer online gamers and what comes along.
Gaming is for most of the gamers a hobby, for some even a lifestyle. The most of whom are logged in on a daily basis in their game and spend, if they spend money at all ~15 Euro / Month for their games, that’s 180 a year and that would be 0,64% of the average income after taxes in germany.
It’s a pity that all available statistics do not go that much into detail. They don’t define Gaming, they include people that just “like to play games from time to time”. I would never refer to a person that plays Farmville on Facebook as “gamer” nor about someone who plays “Hearts” on his laptop when bored.
From my point of experience I’d like to focus on the “hardcore gamers”, those that play 3hours and more per day, those that spend 30-50 Euro/Month for games and gaming related stuff. E.g. I really love those nerd shirts with characters from games or texts like “your skill in reading increased by one point”, and I love game plushies. Other may want to have every collectors editon from games they like etc etc.
Today is Community Manager Appreciation Day.
I’m sick the third week now, since the year begun, I didn’t „saw“ my community and I miss them like hell. At the moment, I’m a silent reader on forum, facebook and twitter, and of course, in our game.
So what makes being a CM in the online games industry so different from other industries CMs might work in?
or “How to communicate with difficult users”
A few introducing words
Trolls are nasty little things that live in the internet. Once upon a time, before I started working as a CM, I even was a troll myself. And oh how I enjoyed it!
I worte it a long time ago and used it at work to train other CMs as well as volunteers in that special forum moderation job, most found it helpful so I decided to finally publish it, as intended, on my blog.
We all know topics like “Telling the Truth about XYZ” or “How our Game is destroyed” etc. Most of them are difficult to handle, written by intelligent people that know well how language works and who will find other users following their words, even though what they write may not include any truth at all.
This is a small guide about how to communicate with difficult users and how to work with them. A user like this may be a burden at the beginning, but if you’re working with and not against them, they will become important members of your community that give constructive feedback and suggestions.
Many things written down here will seem to be obvious, still one often forgets to act according to these communication rules and tools.