Writing e-mails seems the easiest thing in the world, but all of us have faced the issue of e-mails: that were not of interest for you, that did not clearly state what they’re about, that “bring you in the loop” of an 20 e-mail long ongoing conversation.
This is time consuming.
And time = money.
Remember: e-mails have goals
- fast to read & easy to understand
- transfer all tasks and information without misunderstandings
- once archived easy to find again in case something needs to be looked up
There are a few easy things you should follow when you send / reply to / forward mails.
Today I’d like to write a small advice from a CM to users
There are things you should not, under no circumstances write in a community. No matter how upset you are, how high your rage level is, there are some things that will get you instantly banned – or worst case imprisoned.
It does not matter that you “don’t mean these things”, that you were “not serious” or “just kidding” or that you think you are anonymous. There are things that will never be funny and that will be taken serious, no matter the intention of the person that wrote it.
The following 5 things are all things that I’ve read several times during my time in Community Management so far, ordered by observed frequency.